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reservations
866-994-6309

Frequently Asked Questions

  1. What are the hotel check-in and check-out times?
  2. Does the hotel accept pets?
  3. Does hotel offer housekeeping?
  4. Does the hotel offer shuttle service to the AIRPORT?
  5. Does the hotel offer shuttle service to the THEME PARKS?
  6. What is the hotel service fee?
  7. Is there a way to purchase theme park tickets at the hotel?
  8. Does the hotel have a business center?
  9. What is the check-in age?
  10. Does the rate include breakfast?
  11. Is there internet access?
  12. Is there a way I can find out about Employment at The Point Orlando, and apply for a job?
  13. Can the hotel accept boxes for a guest who has not checked in?

  1. What are the hotel check-in and check-out times?

    Check in time is 4pm, check-out is 11 am.

  2. Does the hotel accept pets?

    No.

  3. Does hotel offer housekeeping?

    Yes. Hotel offers complimentary refresh service, which is replacing towels, removing trash and making the beds. For additional cleaning there will be a fee.

  4. Does the hotel offer shuttle service to the AIRPORT?

    The hotel does not provide Airport Transportation. Taxi cabs are readily available and we are more than happy to coordinate for you, to or from the airport. An average taxi cab ride is between $45-$50 for up to 4 people, one way. In addition, there is a service called Mears Transportation that takes arriving guests from the airport to their hotel for $18.00/per person. You can contact them at 407-422-2222 to coordinate any transportation. Depending on the number of individuals arriving you can choose the one that would be the most economical for you.

  5. Does the hotel offer shuttle service to the THEME PARKS?

    Hotel offers scheduled shuttles to Epcot (Walt Disney World theme parks), SeaWorld, and Universal Orlando. Click here for full details and the shuttle schedule. The iTrolley offers shuttle service to all the International Drive attractions for a modest fee.

  6. What is the hotel service fee?

    The hotel service fee is $11.00, plus taxes, and includes self-parking, scheduled shuttle service to theme parks, in-room coffee service, use of fitness center, local and toll-free phone access and internet access.

  7. Is there a way to purchase theme park tickets at the hotel?

    We now have a Universal kiosk in the lobby, where you can buy a variety of Universal and Blue Man Group tickets. For other theme parks, it is recommended to research theme park tickets and purchase them online, prior to arriving at the resort.

  8. Does the hotel have a business center?

    Yes, located on the 5th Floor. The cost is $0.23 per minute internet access and $0.75 per page to print.

  9. What is the check-in age?

    Guests who are checking in need to be 21.

  10. Does the rate include breakfast?

    No. The Barista, in the lobby, does have a buffet breakfast and a la carte options available for purchase. Seasonally, certain packages or special promotions may offer a breakfast-inclusive package.

  11. Is there internet access?

    Yes. There is WiFi is available in all suites and throughout the resort, including by the poolside Cabana Bar & Grill It's included in the Resort fee.

  12. Is there a way I can find out about Employment at The Point Orlando, and apply for a job?

    Yes. From time to time, we do have job openings at The Point Orlando Resort. The Point Orlando Resort offers great jobs and employment opportunities at all levels of hospitality service. Our team of professionals is dedicated to creating and maintaining a great Orlando resort guest experience and a wonderful work environment.

    Download the WORD document (.doc), SAVE AS with your last name in the file name, and attach it to an email to BAnderson@phmemail.com.

    Or download the ACROBAT (.pdf) file. PRINT it out, fill it in by hand and FAX to 321-329-4001, ATTN: Bonnie Anderson.

    Call us today at 1-321-329-4027 to find out more about jobs at The Point Orlando Resort. Or, email us at BAnderson@phmemail.com for more information about employment and great jobs at our outstanding Orlando resort.

    Follow us on Facebook, to find out about current openings and interact with us.

    The Point Orlando Resort is a great place to work.

    CURRENT JOB OPENINGS:

    Food & Beverage Manager -- If the Hospitality Industry is in your blood, and Food is your passion, we're looking for you. We offer a competitive salary and benefits package, in a drug-free environment. Send your resume to Bertha at BCordoves@phmemail.com.

    Room attendants

  13. Can the hotel accept boxes for a guest who has not checked in?

    Yes. Package handling fees start at $10 for one small package (under 25 pounds) and $15 for any package over 25 pounds, for every 5 days held. Additional fees for more or larger packages or longer times may apply. Please contact the hotel directly at (407)-956-2000 for the exact fee.