FAQ
Planning your stay at The Point Hotel and Suites? Browse our Frequently Asked Questions below to find out everything you need to know. If you don’t see an answer to your question, please contact us at pointreservations@phmemail.com and a member of our staff will be happy to assist you.
Q: What are the hotel check in and check out times?
A: Check in time begins at 4:00 PM and check out is 11:00 AM.
Early check-in may be available on your day of arrival. Please check with a front desk agent to see if it applies during your stay. If it is available on your day of arrival, a $25 early check-in fee may apply.
Q: Does your hotel offer housekeeping?
A: We are pleased to offer a daily refresh service that includes replacing used towels, removing trash, replenishing bathroom amenities (as needed) and remaking beds with existing linens. We do offer additional a la carte housekeeping services, including a full cleaning of your room, for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours noticed to schedule.
Q: Is there internet access?
A: Yes. Wi-Fi is available in all suites and throughout the resort, including by the poolside Cabana Bar & Grill. This is included in the Resort fee.
Q: Does the hotel offer shuttle service to the theme parks?
A: This hotel offers scheduled shuttles to Epcot (Walt Disney World theme parks), SeaWorld, and Universal Orlando. The I-Ride Trolley offers shuttle service to all the International Drive attractions for a modest fee. The Point Hotel and Suites on Universal Blvd is a great option for hotels with shuttle service.
Q: Is there a way to purchase theme park tickets at the hotel?
A: At our concierge desk in the lobby guests can purchase theme park tickets to all Orlando attractions, including Universal Studios, Blue Man Group, Disney World, SeaWorld, and more!
Q: Does the hotel offer shuttle service to the airport?
A: The hotel does not provide Airport Transportation. Taxicabs are readily available, and we are more than happy to coordinate for you, to or from the airport. An average taxicab ride from the airport is $45-$50 for up to 4 people, one way. In addition, there is a service called Mears Transportation that takes arriving guests from the airport to their hotel for $18.00/per person. You can contact them at 407-422-2222 to coordinate any transportation. Depending on the number of individuals arriving you can choose the one that would be the most economical for you.
Q: What is included in the hotel services charge?
A: The Point Hotel & Suites daily hotel services fee of $11.50 plus taxes per room, per night, will be added to the room rate and includes:
- Self-parking
- Scheduled theme park shuttles
- Wi-Fi internet in all suites and public areas
- In-room coffee service
- Fitness Center Access
- Unlimited local and 800-number phone calls
Q: Does the hotel require a deposit for incidentals?
A: Yes, the hotel requires a $50.00 deposit per night. This is an authorization on your credit card for incidental purposes only. The authorization will be released upon check-out if you do not incur any incidentals. This may take 5 to 8 business days to reflect on your statement depending on your bank.
Q: What is the cancellation policy?
A: Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 72 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending upon the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.
* Any cancellations made 24 hours prior to check-in for stays June 1 - September 30, 2020, will not incur any cancellation fees. *
Q: Can I pay for my stay in advance?
A: The hotel does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our hotel for our Guest Service Team to process payment for the pending balance and continue with the check-in process.
Q: What is the check-in age?
A: A guest of 21 years or older does need to be checking into the room, providing payment for the reservation, and staying in the same room. Our Front Desk will request an ID at check in and will need to confirm the guest’s age.
Q: Does the hotel accept pets?
A: No, pets are not accepted at The Point Hotel and Suites on Universal Blvd.
Q: Does the rate include breakfast?
A: No. The Barista, in the lobby, does have hot breakfast and pastry options available for purchase. Seasonally, certain packages may offer a breakfast-inclusive package.
Q: What is The Point's smoking policy?
A: Smoking is not permitted in hotel rooms. Smoking is permitted in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.
Please note: smoking marijuana is not permitted at any time, even in designated smoking areas.
Q: Can the hotel accept boxes for a guest who has not checked in?
A: Yes. The package handling fees start at $10 for one small package (under 25 pounds) and $15 for any package over 25 pounds, for every 5 days held. Additional fees for more or larger packages or longer times may apply. Please contact the hotel directly at 407-956-2000 for the exact fee.
Q: Is there a way I can find out about employment at the point hotel and suites, and apply for a job?
A: Yes. The Point Hotel and Suites offers great jobs and employment opportunities at all levels of hospitality service. Our team of professionals is dedicated to creating and maintaining a great Orlando resort guest experience and a wonderful work environment.
To find out more about great jobs at The Point Hotel and Suites, please visit our Careers page for more information about employment at our outstanding Orlando resort.