Planning your stay at The Point Hotel & Suites? Browse our Frequently Asked Questions below to find out everything you need to know. If you don’t see an answer to your question, please contact us at firstname.lastname@example.org and a member of our staff will be happy to assist you.
The Point Hotel & Suites has a daily hotel services fee of $11.50 plus taxes per room, per night, which will be added to the room rate and includes:
- Wi-Fi internet in all suites and public areas
- In-room coffee service
- Fitness Center Access
- Unlimited local and 800-number phone calls
Yes, the hotel requires a $50.00 deposit per night. This is an authorization on your credit card for incidental purposes only. The authorization will be released upon check-out if you do not incur any incidentals. This may take 5 to 8 business days to reflect on your statement depending on your bank.
The hotel is located one mile from the entrance of Universal Orlando, however transportation is not provided by the hotel.
Our hotel provides housekeeping upon departure only. Additional housekeeping services can be obtained during your stay for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours notice to schedule.
- Removing trash
- Making beds (existing linens)
- Replacing the towels and amenities
- Bed made with clean linens
- Bathrooms cleaned and dirty towels exchanged
- Trash emptied
- Fresh set of amenities
- Place dishes in dishwasher and run cycle and clean hard surfaces
** HOUSEKEEPING WILL NOT TOUCH OR MAKE BEDS IF ANY PERSONAL GUEST'S BELONGINGS ARE LEFT ON THEM.
Please see Guest Services page for housekeeping fees.
Self-parking is included in our daily resort fee of $11.50 plus tax, per room, per night. This fee will be added to the room rate.
A guest of 21 years or older needs to check into the room, providing payment for the reservation, and staying in the same room. Our Front Desk will request an ID at check in and will need to confirm the guest’s age.
No, pets are not accepted.
Our rates do not automatically include breakfast. In the lobby, The Barista Cafe serves hot breakfast and pastry selections available for purchase. Certain special offers and packages are available which include breakfast.
The hotel does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our hotel for our Guest Service Team to process payment for the pending balance and continue with the check-in process.
Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 72 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending upon the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.
Smoking is not permitted in hotel rooms/hotel suites. Smoking is allowed only in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.
Should noise transmission create a disturbance or a nuisance, the responsibility is of the respective registered guest to abate the noise transmission. In order to ensure the comfort of all guests, radio, hi-fi, television sets, mobile devices, and all other such audio equipment generating noise must be turned down to a minimum volume so as not to disturb other guests between the hours of 10:00 p.m. and 8:00 a.m. Any person(s) violating this policy will be warned and may be subject to eviction with subsequent fees.
Yes. Wi-Fi is available in all suites and throughout the resort, including by the poolside Cabana Bar & Grill. This is included in the Resort fee.
This hotel does not offer concierge service.
Please note that check-in begins any time after 4 p.m. You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in. Any arrivals before 1pm will be subject to availability and may be subject to an early check-in fee of $35. Should your room not be available, you can always store your luggage with our bell staff.
Our standard check-out time is at 11 a.m. For any check-out time after 11 a.m., it is subject to availability on the day you depart and may be subject to an additional fee. To request a late check-out, please contact our Front Desk Team.
Executive Studio Suite - sleeps up to four people
Double King Suite- sleeps up to four people
One Bedroom Grand Suite- sleeps up to four people
BARISTA: Start your adventure-filled day at the Barista located in our lobby. Enjoy a Starbucks® specialty beverage before you head out to experience what the city has to offer.
The Barista is open Monday to Friday from 7 a.m. to 10 a.m. and Saturday and Sunday from 7 a.m. to 11 a.m.
THE CABANA BAR & GRILL: Located poolside, The Cabana Bar & Grill is the place to enjoy casual American cuisine and signature cocktails. Open daily. Hours may vary.
To see our dining options menu, click here.
Yes. The Point Hotel & Suites offers great jobs and employment opportunities at all levels of hospitality service. Our team of professionals is dedicated to creating and maintaining a great Orlando resort guest experience and a wonderful work environment.
To find out more about wonderful jobs at The Point Hotel and Suites, please visit our Careers page for more information about employment at our outstanding Orlando resort.