FAQ
Planning your stay at The Point Hotel & Suites? Browse our Frequently Asked Questions below to find out everything you need to know. If you don’t see an answer to your question, please contact us at pointreservations@phmemail.com and a member of our staff will be happy to assist you.
Q: What is The Point's smoking policy?
A: Smoking is not permitted in hotel rooms/hotel suites. Smoking is allowed only in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.
Q: What is The Point's policy on the use of Cannabis?
A: We expect all guests staying at The Point Hotel & Suites properties to be aware of and adhere to all applicable laws and hotel policies regarding the use of cannabis and related products. Florida law s. 381.987, F.S. does not allow for the smoking of cannabis, regardless of medical status, in any public area. Public areas at this hotel include the pool area, parking area, building corridors and courtyards, and all other areas, indoor and outdoor, throughout the property. Further to this policy, smoking of any kind is prohibited within any indoor space, including the guests’ rooms. Designated smoking areas are located around the property for tobacco use only. Violations of this policy will result in fines of up to $250 and eviction from the property.
Q: What is The Point's noise policy?
A: Should noise transmission create a disturbance or a nuisance, the responsibility is of the respective registered guest to abate the noise transmission. In order to ensure the comfort of all guests, radio, hi-fi, television sets, mobile devices, and all other such audio equipment generating noise must be turned down to a minimum volume so as not to disturb other guests between the hours of 10:00 p.m. and 8:00 a.m. Any person(s) violating this policy will be warned and may be subject to eviction with subsequent fees.
Q: Does The Point Accept Pets?
A: No.
Q: Does your hotel offer housekeeping?
A: Our hotel provides housekeeping upon departure only. Additional housekeeping services can be obtained during your stay for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours notice to schedule.
Refresh Service:
- Removing trash
- Making beds (existing linens)
- Replacing the towels and amenities
Full Service:
- Bed made with clean linens
- Bathrooms cleaned and dirty towels exchanged
- Trash emptied
- Fresh set of amenities
- Place dishes in dishwasher and run cycle and clean hard surfaces
** HOUSEKEEPING WILL NOT TOUCH OR MAKE BEDS IF ANY PERSONAL GUEST'S BELONGINGS ARE LEFT ON THEM.
Please see Guest Services page for housekeeping fees.
Q: What is included in the hotel services charge?
A: The Point Hotel & Suites daily hotel services fee of $11.50 plus taxes per room, per night, will be added to the room rate and includes:
- Self-parking
- Wi-Fi internet in all suites and public areas
- In-room coffee service
- Fitness Center Access
- Unlimited local and 800-number phone calls
Q: Does the hotel require a deposit for incidentals?
A: Yes, the hotel requires a $50.00 deposit per night. This is an authorization on your credit card for incidental purposes only. The authorization will be released upon check-out if you do not incur any incidentals. This may take 5 to 8 business days to reflect on your statement depending on your bank.
Q: What is the cancellation policy?
A: Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 72 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending upon the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.
Q: Can I pay for my stay in advance?
A: The hotel does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our hotel for our Guest Service Team to process payment for the pending balance and continue with the check-in process.
Q: What is the check-in age?
A: A guest of 21 years or older needs to check into the room, providing payment for the reservation, and staying in the same room. Our Front Desk will request an ID at check in and will need to confirm the guest’s age.
Q: Does the hotel accept pets?
A: No, pets are not accepted at The Point Hotel & Suites on Universal Blvd.
Q: Does the rate include breakfast?
A: No. The Barista, in the lobby, does have hot breakfast and pastry options available for purchase. Seasonally, certain packages may offer a breakfast-inclusive package.
Q: Can the hotel accept boxes for a guest who has not checked in?
A: Yes. The package handling fees start at $10 for one small package (under 25 pounds) and $15 for any package over 25 pounds, for every 5 days held. Additional fees for more or larger packages or longer times may apply. Please contact the hotel directly at 407-956-2000 for the exact fee.
Q: Does your hotel have a housekeeping fee?
A: Our hotel provides housekeeping upon departure. We offer additional housekeeping services during your stay for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours notice to schedule.
Q: Is there internet access?
A: Yes. Wi-Fi is available in all suites and throughout the resort, including by the poolside Cabana Bar & Grill. This is included in the Resort fee.
Q: Is there a way to purchase theme park tickets at the hotel?
A: This hotel does not offer concierge service.
Q: Does the hotel offer transportation service to the airport?
A: The hotel does not provide Airport Transportation. Taxicabs are readily available, and we are more than happy to coordinate for you, to or from the airport. An average taxicab ride from the airport is $45-$50 for up to 4 people, one way. In addition, there is a service called Mears Transportation that takes arriving guests from the airport to their hotel for $18.00/per person. You can contact them at 407-422-2222 to coordinate any transportation. Depending on the number of individuals arriving you can choose the one that would be the most economical for you.
Q: What are the hotel check in and check out times?
A: Please note that check-in begins any time after 4 p.m. You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in. Any arrivals before 1pm will be subject to availability and may be subject to an early check-in fee of $35. Should your room not be available, you can always store your luggage with our bell staff.
Our standard check-out time is at 11 a.m. For any check-out time after 11 a.m., it is subject to availability on the day you depart and may be subject to an additional fee. To request a late check-out, please contact our Front Desk Team.
Q: Is there a way I can find out about employment at The Point Hotel & Suites, and apply for a job?
A: Yes. The Point Hotel & Suites offers great jobs and employment opportunities at all levels of hospitality service. Our team of professionals is dedicated to creating and maintaining a great Orlando resort guest experience and a wonderful work environment.
To find out more about wonderful jobs at The Point Hotel and Suites, please visit our Careers page for more information about employment at our outstanding Orlando resort.