FAQ

Check-In time begins at 4:00p.m.    Check-Out time ends at 11:00a.m.

Check-In Policy

Guests booking with discounts such as AAA, AARP, Government, Military, or Southeastern Neighbors must provide proper legally issued identification and applicable membership card confirming eligibility to receive the discount. Failure to provide the proper identification will result in the full rate to be charged at check-in. The minimum age to book a room is 21. A guest aged 21 or older must be present at check-in, provide valid payment, and stay in the room for the duration of the reservation. Age and identity verification through a legally issued identification card is required by all guests at check-in.

Early Check-In

Arrivals before 1 p.m. requesting check-in may be subject to availability and an early check-in fee of $25. Should your room not be available, your luggage can be stored so you can begin enjoying your stay.

Late Check-Out

Requests for a late check-out between 12:00p.m. and 4:00p.m. are subject to availability and a late check-out fee of $25 per hour after 12:00p.m. To request a late check-out, please contact our Front Desk Team on the day before departure. Guests requesting a late check-out after 4:00p.m. are subject to the full nightly rate.

The minimum age to book a room is 21. A guest aged 21 or older must be present at check-in, provide valid payment, and stay in the room for the duration of the reservation. Age and identity verification through a legally issued identification card is required by all guests at check-in.

Upon check-in, we will run an “authorization” on the card for the total room charges, plus $50 per day per suite for any potential incidental charges. The card will not be charged prior to the guest’s check-out.

For guests staying 7 days or longer, upon check-in we will run a hard charge on the card for the total room charges, plus $50 per day per suite for any potential incidental charges. Any incidental funds not used will be returned to your card at the end of your stay.

If you are using a debit/check card and it is attached to a banking account, a cash hold will be placed on the account for the full anticipated dollar amount of your stay plus $50 per day for incidentals. If the deposit is placed on a debit card, please be aware that the hotel will release any unused deposit at the point of check-out. Your credit will then be processed by your bank with their respective time frame. Typically, this happens within 7 - 14 business days. Please note we do not accept cash for your incidental deposit.

The Point Hotel & Suites has a daily hotel services fee of $11.50 plus taxes per room, per night, which will be added to the room rate and includes:

• Self-parking 
• Wi-Fi internet in all suites and public areas
• In-room coffee service 
• Fitness Center Access
• Unlimited local and 800-number phone calls

The hotel is located one mile from the entrance of Universal Orlando, however transportation is not provided by the hotel.

The hotel does not provide Airport Transportation. Taxicabs are readily available, and we are more than happy to coordinate for you, to or from the airport. An average taxicab ride from the airport is $45-$50 for up to 4 people, one way. In addition, there is a service called Mears Transportation that takes arriving guests from the airport to their hotel for $18.00/per person. You can contact them at 407-422-2222 to coordinate any transportation. Depending on the number of individuals arriving you can choose the one that would be the most economical for you.

Our hotel provides housekeeping upon departure only. Additional housekeeping services can be obtained during your stay for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours notice to schedule.

Refresh Service:

• Removing trash
• Making beds (existing linens)
• Replacing the towels and amenities

Full Service:

• Bed made with clean linens
• Bathrooms cleaned and dirty towels exchanged
• Trash emptied
• Fresh set of amenities
• Place dishes in dishwasher and run cycle and clean hard surfaces

** HOUSEKEEPING WILL NOT TOUCH OR MAKE BEDS IF ANY PERSONAL GUEST'S BELONGINGS ARE LEFT ON THEM. 

Please see Guest Services page for housekeeping fees.

Self-parking is included in our daily resort fee of $11.50 plus tax, per room, per night. This fee will be added to the room rate.

No, pets are not accepted.

The Point Hotel and Suites does not offer breakfast.

Yes. The package handling fees start at $10 for one small package (under 25 pounds) and $15 for any package over 25 pounds, for every 5 days held. Additional fees for more or larger packages or longer times may apply. Please contact the hotel directly at 407-956-2000 for the exact fee.

The hotel does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our hotel for our Guest Service Team to process payment for the pending balance and continue with the check-in process.

Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 72 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending upon the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.

Smoking is not permitted in hotel rooms/hotel suites. Smoking is allowed only in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.

We expect all guests staying at The Point Hotel & Suites properties to be aware of and adhere to all applicable laws and hotel policies regarding the use of cannabis and related products. Florida law s. 381.987, F.S. does not allow for the smoking of cannabis, regardless of medical status, in any public area.  Public areas at this hotel include the pool area, parking area, building corridors and courtyards, and all other areas, indoor and outdoor, throughout the property.  Further to this policy, smoking of any kind is prohibited within any indoor space, including the guests’ rooms.  Designated smoking areas are located around the property for tobacco use only. Violations of this policy will result in fines of up to $250 and eviction from the property.

Should noise transmission create a disturbance or a nuisance, the responsibility is of the respective registered guest to abate the noise transmission. In order to ensure the comfort of all guests, radio, hi-fi, television sets, mobile devices, and all other such audio equipment generating noise must be turned down to a minimum volume so as not to disturb other guests between the hours of 10:00 p.m. and 8:00 a.m. Any person(s) violating this policy will be warned and may be subject to eviction with subsequent fees.

Yes. Wi-Fi is available in all suites and throughout the resort, including by the poolside Cabana Bar & Grill. This is included in the Resort fee.

This hotel does not offer concierge service.

Executive Studio Suite - sleeps up to four people

Double King  Suite- sleeps up to four people

One Bedroom Grand Suite- sleeps up to four people