hotel booking policies

Welcome to The Point Hotel & Suites. Your understanding on the booking policies we follow for our direct bookings matters to us, and we are committed to make sure every guest and every stay is as smooth and convenient as it should be.

Guarantee & Payment

 
~ All reservations must be pre-paid in full at the time of booking.
 
~ A valid credit card is required to guarantee your stay.
 
~ The hotel reserves the right to verify the validity of the credit card provided at the time of booking through a pre-authorization process.
 
~ If the credit card fails to pass the pre-authorization check, the hotel reserves the right to cancel the reservation without further notice.
 
~ Guests will have the opportunity to provide new, valid credit card details after being notified of a failed pre-authorization attempt.
 
~ If new valid card details are not provided within the specified time frame, the hotel reserves the right to treat the reservation as invalid and canceled without further notice.

Room Rates & Fees

~ All listed room rates are in U.S. dollars per room, per night.
 
~ Rates include applicable state and local taxes.
 
~ A resort fee of $11 per day will be added to all reservations.

Check-In / Check-Out

~ Check-In: 4:00 PM
 
~ Check-Out: 11:00 AM
 
~ Early check-in and late check-out are subject to availability and may incur additional charges.

Cancellations & No-Show

~ Reservations may be canceled up to 48 hours prior to arrival, provided the reservation rules and guidelines allow.
 
~ Cancellations made less than 48 hours prior, or failure to arrive (no-show), will result in a charge for the full stay.
 

Age Requirement

Guests must be 21 years of age or older to check in. A valid government-issued photo ID is required.

Pets

No pets are permitted on property. Service animals, as defined by the ADA, are always welcome.

Non-Smoking Policy & Damage Fee

The Point Hotel & Suites is proud to offer a 100% smoke-free environment for the comfort and safety of all our guests.Smoking is strictly prohibited in all indoor areas of the hotel, including guest rooms, balconies, hallways, restrooms, and all common public spaces. This policy applies to traditional cigarettes, cigars, pipes, and all electronic smoking devices (vapes, e-cigarettes, and hookahs).

Designated Areas: Guests who smoke must use the designated outdoor smoking areas located in the parking lot.

Cleaning & Recovery Fee: To cover the extensive cost of restoring a room to its original condition, a $250.00 Non-Refundable Room Recovery Fee will be charged to the credit card on file if any evidence of smoking is found in the guest room. This includes, but is not limited to, the smell of smoke, ash, or cigarette butts.

Compliance: Multiple violations or significant damage may result in the guest being asked to vacate the premises without a refund for the remainder of their stay.

Room Rates & Fees

 
~ All reservations must be pre-paid in full at the time of booking.
 
~ A valid credit card is required to guarantee your stay.
 
~ The hotel reserves the right to verify the validity of the credit card provided at the time of booking through a pre-authorization process.
 
~ If the credit card fails to pass the pre-authorization check, the hotel reserves the right to cancel the reservation without further notice.
 
~ Guests will have the opportunity to provide new, valid credit card details after being notified of a failed pre-authorization attempt.
 
~ If new valid card details are not provided within the specified time frame, the hotel reserves the right to treat the reservation as invalid and canceled without further notice.

Housekeeping

Cleaning service is provided upon request only. Please contact the front desk to schedule service or request fresh linens and amenities.

Contact Us

For any questions or concerns regarding this Booking Policy, please contact us.

 
~ All reservations must be pre-paid in full at the time of booking.
 
~ A valid credit card is required to guarantee your stay.
 
~ The hotel reserves the right to verify the validity of the credit card provided at the time of booking through a pre-authorization process.
 
~ If the credit card fails to pass the pre-authorization check, the hotel reserves the right to cancel the reservation without further notice.
 
~ Guests will have the opportunity to provide new, valid credit card details after being notified of a failed pre-authorization attempt.
 
~ If new valid card details are not provided within the specified time frame, the hotel reserves the right to treat the reservation as invalid and canceled without further notice.

Room Rates & Fees

~ All listed room rates are in U.S. dollars per room, per night.
 
~ Rates include applicable state and local taxes.
 
~ A resort fee of $11 per day will be added to all reservations.

Check-In / Check-Out

~ Check-In: 4:00 PM
 
~ Check-Out: 11:00 AM
 
~ Early check-in and late check-out are subject to availability and may incur additional charges.

Cancellations & No-Show

~ Reservations may be canceled up to 48 hours prior to arrival, provided the reservation rules and guidelines allow.
 
~ Cancellations made less than 48 hours prior, or failure to arrive (no-show), will result in a charge for the full stay.
 

Age Requirement

Guests must be 21 years of age or older to check in. A valid government-issued photo ID is required.

Pets

No pets are permitted on property. Service animals, as defined by the ADA, are always welcome.

Room Rates & Fees

 
~ All reservations must be pre-paid in full at the time of booking.
 
~ A valid credit card is required to guarantee your stay.
 
~ The hotel reserves the right to verify the validity of the credit card provided at the time of booking through a pre-authorization process.
 
~ If the credit card fails to pass the pre-authorization check, the hotel reserves the right to cancel the reservation without further notice.
 
~ Guests will have the opportunity to provide new, valid credit card details after being notified of a failed pre-authorization attempt.
 
~ If new valid card details are not provided within the specified time frame, the hotel reserves the right to treat the reservation as invalid and canceled without further notice.

Housekeeping

Cleaning service is provided upon request only. Please contact the front desk to schedule service or request fresh linens and amenities.

Contact Us

For any questions or concerns regarding this Booking Policy, please contact us.