FAQ’s

Check-in begins at 4:00 PM and check-out is by 11:00 AM.

Early arrivals (before 1:00 PM) or late departures (up to 4:00 PM) are subject to availability and a small convenience fee. Please contact the Front Desk to request these options.

The primary guest must be at least 21 years of age and present a valid government-issued ID and credit card at check-in.

The Point is a 100% smoke-free property. Smoking is strictly prohibited in all suites and on private balconies. A recovery fee applies for any violations.

The Point is a 100% smoke-free property. Smoking is strictly prohibited in all suites and on private balconies. A recovery fee applies for any violations.

We are located on Universal Blvd, just 1 mile (approximately 5 minutes) from the entrance of Universal Orlando Resort™ and the upcoming Epic Universe.

We do not offer a scheduled shuttle service; however, our central location makes ride-sharing (Uber/Lyft) incredibly fast and affordable. Most guests reach the parks in under 10 minutes.

We are located just 2 miles from the North/South Concourse, making us a preferred choice for business travelers and convention attendees.

Orlando International Airport (MCO) is approximately 11 miles away, typically a 20-minute drive depending on traffic.

Yes! Our one- and two-bedroom suites feature fully equipped kitchens with a stovetop, microwave, full-size refrigerator, and dishwasher. Our Studios feature convenient kitchenettes.

Our Executive one- and two-bedroom suites include an in-unit washer and dryer, perfect for families and extended stays.

To ensure your privacy, full housekeeping is provided upon request. You may contact the Front Desk at any time for fresh linens, towels, or amenities.

Cribs/Pack ‘n Plays are available upon request at no extra charge (subject to availability). We do not offer rollaway beds, but our suites feature sleeper sofas to accommodate extra guests.

Our daily resort fee covers premium guest amenities, including high-speed Wi-Fi, self-parking, fitness center access, and poolside towels.

Yes! Our outdoor tropical pool and whirlpool spa are heated year-round for your enjoyment.

Enjoy breakfast and Starbucks® coffee at The Point Café, or head to the Cabana Bar & Grill for poolside cocktails, burgers, and wings. For 24/7 snacks, visit our Grab & Go Market in the lobby.

To maintain a comfortable environment for all guests, we do not allow pets. However, ADA-defined service animals are always welcome.

Yes, cribs may be available upon request. Rollaway beds depend on room type and availability.

Studios are best for two guests, while one- and two-bedroom suites can accommodate families and groups of up to six, depending on configuration.

Yes. Housekeeping and fresh linens are included during your stay.